Please allow 2 weeks for orders to be completed and ready to ship. Items in the shop are made by hand and made to order.
All orders within the US are shipped through USPS Priority so expect to receive your bag within 2-3 business days, once shipped. International orders take 10-14 business days, once shipped.
For international orders, buyers are responsible for any customs fees or duties incurred.
If, for any reason, you need your bag sooner, please inquire prior to checkout and we can expedite the process.
returns and exchange
To return an item purchased from the Umbrella Collective, you must do so within 14 days of receiving the item. Items that are in new/unused condition can be returned for a refund, minus a 10% restocking fee OR a store credit for the purchase price of the item. We do not accept returns for items that have been worn, laundered or have the normal marks of wear. Customers are responsible for shipping costs associated with the return.
Please notify Umbrella Collective that you would like to return the item and instructions will be provided. A refund or store credit will be provided to you once the item is received and processed.
We do not accept returns on custom orders.
If you purchased an item through one of our retail partners, please contact them directly. We cannot refund the purchase price of any item not purchased directly from us.
Please inquire through email about exchanges, if so desired.